Reference desk blog success story

Stephen Francoeur writes about his library's successful long-term reference staff blog with content like technical support alerts and resolutions, resource suggestions, training tips, reference question Q&A, and more.  The blog, Reference at the Newman Library (at Baruch College), has been around since 2004 (hard core!) and averages a dozen posts a week.  A great example of how blogs can be used as internal communication tools quite successfully.