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May 14, 2008

Libraries engaging with local bloggers

David Lee King writes about some thoughts he has after reading a blog post and listening to a PLA presentation that touched on engaging with local blogs in your own community.  He lists some ways that library staff can be proactively interactive with these users (or potential users, as the case may be). 

I have long promoted engagement with local blogs as an excellent online outreach technique.  It can be as time consuming as you want it to be - monitor one or monitor fifty.  It's up to you.  And don't limit yourself to just blogs--monitor local Google groups and continuing education discussion boards.  There are lots of ways for your local users to interact. 

Building on what David wrote, some of the tips I typically give are:

  • Observe for a while: see what people say, what they do, what the tone of the site is like.
  • Be authentic: don't write as an institution, write as a real live human being.
  • Don't intrude: you don't want to come off as an infiltrating or heavy-handed pain in the rear.
  • Identify yourself: make sure people know you're from the library.
  • Show what you know: talk about library and non-library resources and services when it's appropriate.

There are also many tools you can use to find these local blogs:

May 14, 2008 | Permalink

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Comments

Absolutely, Montgomery. The institution has to give individuals the power (empowerment - what a concept) to speak on behalf of the library, and to be real. Without that understanding from above, it's not happening...and I understand that many "higher-ups" are afraid of letting go of that power. What you can do is suggest that it be done on a pilot basis and reviewed in 3 months to see if anything "untoward" was said or done (that won't happen of course, but it will make them feel better).

Posted by: Sarah Houghton-Jan (LiB) | May15, 2008

While I will agree with this view, the problem some libraries are facing is having the freedom and trust to speak on behalf of the library itself. Web 2.0 has given us a great tool to stay connected and to collaborate but at the same time, the higher ups who are not familiar with this new communication tool do have fears over letting go of control.

Posted by: Montgomery Lopez | May15, 2008

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