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August 23, 2007

Technology readiness: how do you think you compare?

Steven Bell blogged on the ACRLog a while back about technology readiness, innovation, and eService quality.  He also mentioned the National Technology Readiness survey, which showed, among other things, that people's perception of their own "tech readiness" (keeping up with tech) has gone down--from 68% in 1999 to 57% in 2006. 

That drop can be attributed to a number of factors, but it's something worth thinking about.  Are people spending less time "keeping up"?  Or are they spending the same or more time, and the number of things to keep up with has increased and/or the complexity of those things has increased?  Or are people simply perceiving that they're less up to date, when they're really fine?  Are things simply moving too fast for that 11% difference? 

I like Steven's assessment of this:

I see it as an indicator that the given amount of time you have to keep up and increase your technology awareness is insufficient. It may be something we need to accept.

This could mean a number of things for public libraries.  You may want to offer more technology classes at the library to help your community keep up with what is being offered in the world around us.  You may want to add this data to your considerations for new tech projects--is it simply too much for your staff and public?  Or, you may want to say--yes, of course that is so, and it will only be more so as time goes on.  If that is the case, so help us all. *wink*

August 23, 2007 | Permalink

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