Why don't people use your library?

Libraries are often very focused on serving their users, and completely forget about all of the non-library users out there who still pay taxes, live in their areas, and are their patrons.  It's rare to hear about libraries actually polling or talking to their non-users, so I was excited to read that the C.H. Booth Library (Connecticut) is surveying non-users about why they don't use the library and what they would like from the library.

One happy trick for surveying non-users: Stand in a grocery store parking lot and grab people.  Everyone has to eat.

via LISNews