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August 31, 2005
IM reference stats--how you keeping 'em?
Sherri Vokey at UNLV is keeping IM Reference stats in a nice MySQL database. She has a tutorial showing how it works. And she'd like to hear from other libraries about how you are keeping IM Reference stats.
Us? Post-it, pen, and hash-marks. I've always found limited value in knowledge bases, and this simple method seems to be working well for us. I have a hard time seeing myself asking our already-overworked staff to spend a minute or two after each IM question entering data about the transaction into a database.
August 31, 2005 | Permalink
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Comments
Does your library take these statistics on every IM transaction? I was IMing with Bill Drew the other day about this topic, and he mentioned that they only take statistics during certain times of the year.
Posted by: Rikhei | September 7, 2005
We do keep stats for every IM transaction. For all of our reference work, we keep stats each and every day, so it made sense to keep the same rules for IM reference.
Posted by: Sarah Houghton (Librarian in Black) | September 8, 2005
